From the moment you choose your piece to its arrival at your door, we want your ANJNA experience to feel considered and effortless. Below, you’ll find everything you need to know about delivery, returns and refunds.

For any assistance, please contact info@anjna.com with your order number.

We offer complimentary shipping on all orders to the destinations available at checkout.

Every order arrives in our ANJNA signature packaging, thoughtfully prepared for gifting or keeping.

Delivery times are estimates and may vary depending on your location, customs clearance and local courier services.

If you need your jewellery for a particular occasion, please email info@anjna.com before ordering so we can advise on delivery.

Once your order has been dispatched, you will receive an email with your tracking details.

Please ensure your email address, delivery address and telephone number are entered correctly at checkout so that we and our delivery partners can contact you if needed.

Orders delivered outside the UK may be subject to import duties, local taxes and customs clearance fees. These charges are not included in your order total and are the responsibility of the recipient.

Where applicable, your courier or local customs authority will contact you to arrange payment before delivery. Charges vary by destination, so we recommend checking with your local customs authority before placing your order.

Customs authorities may also request additional information before releasing your parcel. If you need assistance, please contact info@anjna.com.

If your parcel is delayed, appears to be missing or is marked as delivered but has not arrived, please contact us with your order number. We will investigate with the delivery partner and help resolve the issue.

If you notice an error in your delivery address, please let us know as soon as possible. We will do our best to update it before dispatch, although changes may not be possible once your parcel is in transit.

We hope your ANJNA piece becomes something you treasure. If you change your mind, please notify us within 14 days of receiving your order. You then have a further 14 days from notifying us to send your return.

You do not need to provide a reason for cancelling, although we always welcome your feedback.

Please handle your jewellery with care while deciding whether to keep it. You may inspect your piece as you would in a shop, but please avoid wearing it beyond what is necessary to assess its appearance and fit.

Please return all packaging, pouches, meaning cards and accompanying accessories where possible. Pack your jewellery securely to protect it in transit.

Where handling beyond what is reasonably necessary has reduced the value of a piece, we may make a proportionate deduction from your refund, where permitted by law.

1. Email info@anjna.com with your order number and the item you wish to return.
2. Our team will provide the return address and instructions.
3. Package your jewellery securely and send it within 14 days of notifying us.
4. Keep your proof of postage until your refund has been completed.

If your piece is faulty, damaged or incorrect, please contact us before sending it back so we can arrange or cover the appropriate return shipping.

Please contact info@anjna.com before returning earrings so we can advise on the applicable return conditions.

Where earrings are supplied with a hygiene seal and are unsuitable for return for health or hygiene reasons, they cannot be returned for a change of mind once that seal has been broken.

This does not affect your rights if the earrings are faulty, damaged or not as described.

Refunds will be issued to the original payment method. We will email you once your refund has been processed.

For eligible cancellations, we will refund you without undue delay and no later than 14 days after receiving your returned items or evidence that you have sent them back, whichever is earlier.

If you cancel your entire order within the applicable statutory cancellation period, we will also refund any standard delivery charge you paid. Any additional amount paid for an upgraded delivery service is not refundable.

Your payment provider may take additional time to show the refund in your account.

Import duties or taxes paid directly to a courier or customs authority are not refunded by ANJNA. You may be able to request reimbursement from the relevant authority.

We offer size exchanges for rings and bracelets, subject to availability.

If you would like a different size, please email info@anjna.com within 14 days of receiving your order, including your order number and preferred size. Our team will guide you through the exchange process. Items must be returned in accordance with our return conditions.

For a different design, gemstone or finish, please return your original piece for a refund and place a new order.

If you need help choosing your size, please consult our Ring Size Guide or Bracelet Size Guide, or contact us for advice.

If your jewellery arrives damaged, appears faulty or differs from what you ordered, please email info@anjna.com as soon as possible.

Include your order number, a brief description of the issue and, where possible, clear photographs to help us assess it.

We will help arrange the appropriate refund, repair or replacement in accordance with your consumer rights and cover reasonable return shipping costs where required.

The change-of-mind return window does not limit your rights in relation to faulty or misdescribed goods.

Items purchased with a discount or during a sale have the same statutory cancellation and faulty-goods rights as full-price items.

For delivery updates, sizing advice or help with a return, please email info@anjna.com.

Nothing in this policy limits your statutory consumer rights.